Personal information collection
We employ industry standard techniques to protect against unauthorized access of data about you that we store, including personal information.
We do not share personal information you have provided to us without your consent, unless:
- Doing so is appropriate to carry out your own request;
- We believe it is needed to enforce our Terms of Service, or that it is legally required;
- We believe it’s needed to detect, prevent, or address fraud, security, or technical
issues;
- Otherwise protect our property, legal rights, or that of others.
As part of our normal business operations, your usage of our Services, our administration of you as a customer and to comply with local laws and regulations we collect your Personal
Information. We will not process Personal Information for other purposes than described in this Privacy Statement.
Personal information you provide to us
While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. For example, we collect information when you create
an account, request customer support or otherwise communicate with us. The types of information we may collect include basic user information (such as your name, email address, social media avatar,
telephone number and photograph), company information and any other information you choose to provide.
We will not collect financial information from you (such as your payment card number, expiration date or security code). All payments to us are handled via a third party, Paddle Ltd (https://paddle.com).
We refer to their Privacy Statement https://paddle.com/gdpr.
Personal information we Collect automatically when you use our services
When you access or use our Services we automatically collect information about you, including:
Log Information: We collect information about your use of the Services, including the type and version of browser, machine and device you use, access times, usage times, launches, pages viewed, debug,
your IP address, the page you visited before navigating to our Services and other statistics.
Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, and this may include sending cookies to your computer or mobile device. Cookies are small
data files stored on your hard drive or in device memory that help us to improve our Services and your experience, see which areas and features of our Services are popular and count visits. You can instruct your
browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.
Only if you have consented to this, we may also collect information using web beacons (also known as "tracking pixels"). Web beacons are electronic images that may be used in our Services or notifications and help
deliver cookies, count visits, understand usage and campaign effectiveness and determine whether a notification has been opened and acted upon. In addition, we may use third party services such as Google Analytics
, Intercom, and Mode that collect, monitor and analyze these statistics to better decipher and analyze the data.
Social Sharing Features: Our Services may offer social sharing features, which let you share Framer prototypes from our Services with other media, and vice versa. The use of such features enables the sharing of information
with your friends or the public, depending on the settings you establish with the company that provides the social sharing feature. We may (in accordance with this Privacy Statement) collect, store, and use Personal Information
from other media if you use social sharing features. For more information about the purpose and scope of data collection, storage, and processing by other media in connection with social sharing features, please visit the privacy
statements of the companies that provide these features.
Third Parties: We may also obtain Personal Information about you from third parties, such as LinkedIn, Facebook, Dribbble, Twitter and other publicly accessible sources.
Support and Service: When you contact us for support or other customer service requests, we can maintain records related to such requests, including any information provided by you related to such support or service requests.
Our Access to Your Content: Where permitted by law, we will only access, view, or listen to your Content (defined in section 1.2 of our Terms of Service) in limited ways. For example, in order to successfully provide you with our Services
we may need to access, view, or listen to your Content to (A) respond to Feedback or support requests; (B) detect, prevent, or otherwise address fraud, security, legal, or technical issues; and (C) enforce the Terms. Our automated
systems may analyze your Content using techniques such as machine learning in order to improve our Services and Software and the user experience.
Marketing or Promotional Communications: Only if you have subscribed to our newsletter, we may use your Personal Information to contact you with marketing or promotional materials and other information communications relate
r. If you no longer wish to receive marketing or promotional communications related to us, you can at any moment in time .
such communications. Such a request will be processed immediately by us, but in any event within two (2) business days.
Personal information we use
For individuals in the European Economic Area, our processing (i.e. use) of your Personal Information is justified on the following legal bases:
- The processing is necessary to perform an agreement with you or take steps to enter into an agreement at your request;
- The processing is necessary for us to comply with relevant legal obligations;
- The processing is in our legitimate interest, and this justified interest prevails over your privacy; and/or you have consented to the processing.
We collect your Personal Information to:
- Perform our agreement with you and with others;
- Process, evaluate, and complete certain transactions involving the Services;
- Operate, evaluate, maintain, improve, customize, and develop the Services (including by monitoring and analyzing trends, access to, and use of the Services for enhancing customer experience, security of our Services, advertising and marketing);
- Provide you with documentation, communications, or any other services you request;
- Correspond with you to resolve queries or complaints;
- Protect and ensure safety of our Intellectual Property Rights;
- Manage, protect against and investigate fraud, risk exposure, claims, and other liabilities, including but not limited to violation of our contract terms or (international) laws or regulations;
- Adhere to all our worldwide legal obligations.
Personal information we disclose
We operate worldwide and we may share your Personal Information with our affiliated businesses as part of our business operations, administration of the Services and to comply with local laws and regulations. We may also appoint third
party service providers (who will operate under our instructions) to assist us in providing information, products or services to you, in conducting and managing our business, or in managing and improving our Services. We may share your
personal data with these affiliates and third parties to perform services that the third parties have been engaged by us to perform on our behalf, subject to appropriate contractual restrictions and security measures, or if we believe it is
reasonably necessary to prevent harm or loss, or if we believe that the disclosure will further an investigation of suspected or actual illegal activities.
We reserve the right to share any information that is not deemed Personal Information or is not otherwise subject to contractual restrictions.
Where Personal Information is transferred outside the European Economic Area to our affiliated companies or to third party service providers, we will take steps to ensure that your Personal Information is protected by the same
level of protection as if it remained within the European Economic Area, including by entering into data transfer agreements using the European Commission approved Standard Contractual Clauses. We contractually require agents,
service providers, and affiliates who may process Personal Information related to the Services to provide the same level of protection for Personal Information as required under the European Union General Data Protection Regulation ("GDPR").